Shipping policy
Crafted with Intention, Delivered with Care
At Musella, each piece emerges from a dialogue between raw material and human touch—a process that demands time to honor the integrity of both. We hand-select pearls and gemstones for their unique stories: subtle fractures, delicate veining, and organic imperfections that celebrate nature's artistry over industrial uniformity.
Shipping FAQ
PRODUCTION TIMEFRAME
- Made-to-order pieces: 5–10 business days for sourcing and crafting your jewelry
- Processing time: 1–2 business days after production • You'll receive a tracking number as soon as your order ships (check your spam folder!)
IS SHIPPING FREE?
- YES! We offer free shipping to the 48 contiguous states
- Not valid for Alaska, Hawaii, Virgin Islands, Puerto Rico, Guam and APO/FPO addresses
DELIVERY TIMEFRAME
- Standard delivery: 3–7 business days after dispatch
- During holidays, please allow additional time (5+ business days)
INTERNATIONAL SHIPPING
We ship worldwide! Costs vary by destination and are calculated at checkout. For specific details, contact support@musellajewelry.com
LOST OR STOLEN PACKAGES
We are not responsible for lost, stolen, or undelivered packages. Once an order has been shipped and tracking information is provided, it is the responsibility of the shipping carrier to ensure safe delivery. If your package is lost or stolen, we recommend contacting the carrier directly to file a claim.
ORDER MODIFICATIONS
Need to change your address? Contact us within 48 hours of placing your order. Email support@musellajewelry.com for any changes
Questions? We're here to help! Reach out to support@musellajewelry.com for assistance with your order, shipping timelines, or expedited options.